Value-based care remains the focal point in the Home Health Care industry. The nationwide rollout
Improved patient care is the ultimate goal for every agency. Agencies should focus on improved patient care through efficient processes. It is important to infuse a culture of accountability and efficiency throughout the company for improved care coordination. The golden formula that works for efficient Home Health Agencies towards improved patients’ outcome is:
EARLY DETECTION + EFFECTIVE INTERVENTION => IMPROVED PATIENT OUTCOMES
Patient issues should be detected and diagnosed quickly, and should be provided immediate and appropriate treatment. For a budding home health agency with less than 20 patients, this formula is all they need to remember. That’s the responsibility that we take on as a Home Health Agency and a promise we make to our patients and physicians.
But in order to scale this formula to hundreds and thousands of patients, we need to make some tweaks. As your agency grows, you have to ensure that you must apply the formula to every single patient that your agency takes on. How can you achieve that?
In chemistry, in order to accelerate and tune a reaction, we use catalysts! Catalysts dramatically speed up actions, while ensuring that they materialize reliably. The Catalyst for a bigger Home Health Agency is REAL-TIME COMMUNICATION. This is the catalyst that connects your clinicians, patients, and physicians so that they can work as a team, anywhere, anytime to produce improved and accelerated outcomes.
Let’s explore some examples so we can understand this catalyst’s “mechanism”.
It is extremely difficult to closely track each patient’s status, make sure there are no gaps in care, and keep everyone on the same page. Using a real-time communication app builds a culture of teamwork and accountability especially when managing a remote team with remote patients.
Every time, when a visit is made, the clinicians can notify about it via our communication app, Home Health Notify (HHN). It only takes 30 seconds for them to check-in with the office. This ensures that our agency is on top of the patient’s care. On the flip side if the clinician has not made the Start-of-Care or Eval visits of the patient, we can quickly resolve that.
Routine visits are the key to early detection. HHN ensures that we are checking up on our patients all the time as a routine, and can catch issues at their onset and treat them instantly. Home Health Notify makes this easier by making your patient’s care completely transparent to all the parties involved.
Once the medical issue has been noticed, the agency has to ensure that the care team makes an effective intervention, the clinicians can make relevant messages visible to the physician, resulting in real-time involvement. This enables physicians to provide timely and optimal care for your patients. Home Health Notify, works as a catalyst for an effective intervention.
Efficient and real-time communication is also very important while the patient is showing effective progress during the treatment. The follow-ups are as important as the initial visits. In short, communication is essential throughout. There are several options available for real-time communication platforms that are HIPAA compliant.
Home Health Notify is tailor built for the home health industry by a Home Health agency. It improves patient outcomes and prevents hospitalizations by early detection and immediate intervention. The App will prove to be the Catalyst you have been seeking to improve the work efficiency of your staff and instil a culture of accountability.
Reach out to us for more information on how you can “catalyze” your patient outcomes and business growth!
Book a free demonstration and virtual tour of Home Health Notify.
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From The Founder of Home Health Notify
Hello,
My name is Salim Bhinderwala. I am the CEO of TONE Home Health Services Inc. Michigan and the founder of Home Health Notify. Over the past 20 years in Home Health, I have seen the industry change dramatically. Today, the industry has become more and more focused on improved, measurable patient outcomes. In order to keep up with the changes, we have adopted many tools along the way, and now we have built one of our own and want to share it with you.
A few years ago, TONE saw a dramatic increase in patients. With the increase in patient load came a lot of overhead. Specifically, our office was flooded with phone calls. We hired extra staff, increased the number of phone lines, and tried whatever we could but our staff, in the office and in the field, was overwhelmed.
This is when we decided to switch to a HIPAA compliant messaging platform. The switch provided a platform where we could quickly and reliably relay information to individuals and groups. Our processes and teamwork improved significantly, and our office was no longer a switchboard.
The platform, however, had to be tinkered with a lot to fit with our industry’s and agency’s unique processes. After adapting it as much as we could, we found it was still lacking. As I saw my staff struggle with the technology, I began to envision what a communication platform built for Home Health might look like.In the fall of 2018, armed with a bunch of sketches, we started building Home Health Notify.
Every feature you see today was designed specifically for this industry and was tested through our staff at TONE. We built the app, focusing on three main outcomes: 1) Improved patient care, 2) Staff accountability, 3) Efficient processes It was quite evident after a couple of months of using the app that it changed us; it infused a culture of accountability and efficiency throughout the company. As for me, the most exciting aspect was that it improved the outcomes of my patients because of the improved care coordination. For the first time in 20 years, I saw physicians, patients, and clinicians communicating in real-time and preventing hospitalizations.
When COVID struck in early 2020, Home Health Notify rose to the occasion. With the office entirely empty, we were still able to manage our patients and deliver high-quality care. In the months following the worst phase of the epidemic, we saw a dramatic increase in patient load again. This time we had a tool, Home Health Notify, that allowed us to manage more patients just as efficiently. And today, I am proud to say that we have a 500+ census and through the pandemic are still providing care with a 4.5+ rating from Medicare. We have also received more than 250+ 5-star reviews on Google.
Today, I want to share this tool with you. I hope that it transforms your agency and helps your patients like it has for us. I also want to thank everyone at TONE for patiently testing the software, through all the beta releases, while working on the frontline. Thank you!