Home Health Agencies have conventionally been handling and coordinating with staff through an array of phone calls and staff roster. On the other hand, field staff & clinicians have been managing patients in different geographical locations with very little information about them and their whereabouts. For a large part of their day, Home Health Office staff, turned into telephone exchange executives, managing endless phone connecting patients to field staff and vice versa. Getting it all right in a defined time seemed nothing short of a miracle.
Home Health Notify has revolutionized the entire process. It is now all in your Mobile Phone screen, at your fingertips. Location maps and charts, HIPAA compliant transparent communication channels, well curated calendar and planners and reminders make it convenient for the Agency, clinicians and Patients as well. Everyone being on the same page, expedites the medical processes in real-time, resulting in reduced hospitalization. Home Health Notify plays essential role in imbibing culture of accountability among staff. The positive results and improved quality of care can be seen within weeks.
Clinicians play the most critical role in growing practices of “Hospital-at-Home”. You are challenged with caring for higher-acuity patients with different needs at several locations. It is critical managing seamless coordination with physicians for procedures and medical paperwork.
Home Health Notify is a much-needed respite, bringing everyone together in real-time. Interpersonal communication, important messages regarding medical procedure, notifying physicians, assigning therapy / dressing / doctor visits can all be done on this versatile platform proficiently. Transparent communication and easy assimilation of work brings in high efficiency and happier patients. Elimination of multi-fold coordination and repetition of work, gives a needed breather to overwhelmed Clinicians. With more time in hand, you can manage more patients.
Physicians are ultimate decision makers and accountable for the patient’s health. Home Health Notify is a virtual assistant to physicians. Special advanced communication features on the platform gives them an option to filter messages. They can mark and see only most relevant messages especially during medical emergencies. This not only promotes efficiency, but also clear decision-making enabling physicians to provide timely and optimal care for patients. Physicians are primarily tasked to keep patients out of hospital, and finally they have a software solution that empowers them to achieve just that.
Improved outcomes and satisfied patients are the ultimate goal for all Home Health Agencies. In return, the patients are looking for responsible medical staff they can trust. Home Health Notify, the patient-centric platform, helps your team communicate and better coordinate patient’s care. Advanced Communication features are implemented keeping patients’ priorities in mind. Functions like PRIORITY MESSAGE, EASY ACCESS TO PHYSICIAN, MESSAGE VISIBLE TO PATIENT are few of many examples our versatile platform has in store for you.
From The Founder of Home Health Notify
Hello,
My name is Salim Bhinderwala. I am the CEO of TONE Home Health Services Inc. Michigan and the founder of Home Health Notify. Over the past 20 years in Home Health, I have seen the industry change dramatically. Today, the industry has become more and more focused on improved, measurable patient outcomes. In order to keep up with the changes, we have adopted many tools along the way, and now we have built one of our own and want to share it with you.
A few years ago, TONE saw a dramatic increase in patients. With the increase in patient load came a lot of overhead. Specifically, our office was flooded with phone calls. We hired extra staff, increased the number of phone lines, and tried whatever we could but our staff, in the office and in the field, was overwhelmed.
This is when we decided to switch to a HIPAA compliant messaging platform. The switch provided a platform where we could quickly and reliably relay information to individuals and groups. Our processes and teamwork improved significantly, and our office was no longer a switchboard.
The platform, however, had to be tinkered with a lot to fit with our industry’s and agency’s unique processes. After adapting it as much as we could, we found it was still lacking. As I saw my staff struggle with the technology, I began to envision what a communication platform built for Home Health might look like.In the fall of 2018, armed with a bunch of sketches, we started building Home Health Notify.
Every feature you see today was designed specifically for this industry and was tested through our staff at TONE. We built the app, focusing on three main outcomes: 1) Improved patient care, 2) Staff accountability, 3) Efficient processes It was quite evident after a couple of months of using the app that it changed us; it infused a culture of accountability and efficiency throughout the company. As for me, the most exciting aspect was that it improved the outcomes of my patients because of the improved care coordination. For the first time in 20 years, I saw physicians, patients, and clinicians communicating in real-time and preventing hospitalizations.
When COVID struck in early 2020, Home Health Notify rose to the occasion. With the office entirely empty, we were still able to manage our patients and deliver high-quality care. In the months following the worst phase of the epidemic, we saw a dramatic increase in patient load again. This time we had a tool, Home Health Notify, that allowed us to manage more patients just as efficiently. And today, I am proud to say that we have a 500+ census and through the pandemic are still providing care with a 4.5+ rating from Medicare. We have also received more than 250+ 5-star reviews on Google.
Today, I want to share this tool with you. I hope that it transforms your agency and helps your patients like it has for us. I also want to thank everyone at TONE for patiently testing the software, through all the beta releases, while working on the frontline. Thank you!